October 22, 2021

Workforce Management: Creating a Better Workplace

3 min read
workforce management solutions

workforce management solutions

Every company knows what it would be like to have a smooth-running office, but they don’t know how to get there. The workforce management software is the solution for streamlining processes and workflows in any business while also collecting important time and payroll data.

1) Labor cost control

   An effective workforce management program will allow companies to accurately account for every hour of labor against the related projects or tasks. This means that managers can look at their current schedule and see exactly where each project stands regarding progress, budgeting, etc., and compare expected vs. actual hours worked on specific jobs. A bonus is that all of this information will be stored in one place, making it easy to access and use for benchmarking, trend forecasting, etc.

2) Increased productivity

   An effective workforce management program will allow managers to see exactly where bottlenecks are slowing down workflows or increasing labor costs. In some cases, these issues can be resolved with a shift in scheduling. In other situations, the problems may actually point to an underlying organizational issue that needs to be addressed (e.g., lack of proper training or work organization). 

The beauty of this software is that it collects real-time data on all activities within a company’s walls so managers can constantly monitor workflows and take steps to correct problems before they become critical points of failure.

3) Improved customer service levels

   With an effective workforce management system, managers will be able to monitor and track the performance of individual employees. This means that they’ll be able to see how long it takes for a particular call center representative or branch manager to answer each phone call; average hold times; length of interactions; etc. This detailed information can help managers properly train staff members on which division of the company requires more attention or better train managers to handle different kinds of questions/issues, so customers are always satisfied with their interactions.

4) Reduced turnover rates

   As headaches go, turnover is up there among some of the most irritating but it’s also costly, which is why intelligent managers who are serious about cutting costs will do everything they can to keep turnover rates low. This means providing proper training and giving their staff members a positive work environment where they feel like they’re part of a cohesive team and always on the same page with their managers. A workforce management system can provide this by giving managers real-time data on every employee’s performance and behavior.

5) Enhanced management reporting

   The workforce management software will allow managers to have access to several different reports, which can help them see exactly how much labor is being performed in their company and where the majority of employees are spending their time/the bulk of payroll dollars. This data can then be used to produce reports on labor expenses, service levels, customer satisfaction levels, etc. 

6) Improved budgeting capabilities

   An effective workforce management program will give managers the time and tools necessary to accurately predict how much labor their company will need to handle upcoming projects/events while also providing data on how much labor was required in the past. If there are large discrepancies between these numbers, then managers will know that they’ve got an issue somewhere that needs to be addressed. Likewise, if this number stays relatively close to what was needed in the past, then managers will be able to budget with greater confidence.

7) Compliance with labor laws

   An effective workforce management system is just a tool that provides managers access to better information on their employees. However, it’s still at their discretion to use this data in ways that will benefit their staff members and company as a whole.

Managers who are dedicated to the idea of keeping their employees happy will use this data to schedule shifts in a way that allows them to take care of personal/family matters, attend school functions, etc. This is especially helpful for salaried managers who might need to work long hours when projects are due or additional help is required.

These were some essential advantages of workforce management solutions.

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